Question 1

How do i place an order?

Accepted Answer

Please click on Order. Be sure to fill out as much information as you can in order to recieve a quote quickly.

Question 2

What time can I pick up my order?

Accepted Answer

Here are the cake pick up times:
 
Weekend 10am-12pm
Monday-Friday 9am-10am and 5:30pm-7pm
 
If you've ordered a letter/number cake or have an order with cupcakes:
 
Weekend 11am-1pm
Monday-Friday 12:30pm-1:30pm and 5:30-7pm
 
If you need a different time please notify me so that we can work together to schedule a pick up time.

Question 3

How far in advance should I place an order?

Accepted Answer

Please place your order your order at least 2 weeks before the date you require. This ensures those particular dates are not booked. If you need a rush order you may still send an email, however, I cannot promise your date will be available. Your rush order will also have a rush order fee added.

Question 4

What are the rush order fees?

Accepted Answer

It is recommended that all orders be place at least 2 weeks in advance. Orders can sometimes be accepted with less notice but these orders will be charged the following rush order fees:
6 days - 1 week: $25
3 - 5 days: $35
1 - 2 days: $45

Question 5

What payment methods do you accept?

Accepted Answer

I accept payments through PayPal. I will send you an email containing my PayPal.me link during the booking process. I also accept cash and will provide you with my address during the booking process if you prefer this payment method.

Question 6

Is a deposit required?

Accepted Answer

All orders require a 50%, non-refundable deposit to secure your date, which is applied to your findal balance. Your order is not confirmed and your date is not reserved until I receive your deposit.

Question 7

When do I pay for my order?

Accepted Answer

Your order total is due in full 1 week before your order date. I will send you an email with a link to my PayPal account as well as your payment due date. If you require a rush order, full payment is required at the time the order is placed.

Question 8

Do you offer delivery?

Accepted Answer

Delivery is not available. All orders are pick up.

Question 9

Where are you located?

Accepted Answer

I am located in San Juan, Tx. I will provide an exact address during the booking process.

Question 10

Do you have a store front?

Accepted Answer

I do not have a store front. I am a homebased baker.

Question 11

How should I transport my cake?

Accepted Answer

Please place the cake on a level surface such as the car floorboard or the passenger's lap. Be sure the AC is on and the car is cool before picking up your cake especially during the warmer months. It is recommended you bring someone along to help you transport the cake.
*Amanda Elaine Bakes is not responsible for any damage that occurs after the cake has left her premises.

Question 12

How should I store my cake?

Accepted Answer

Please keep your cake refrigerated until 1-2 hours before serving. Please be sure to refrigerate any cake that may be left over.

Question 13

Do you offer vegan/gluten-free cakes?

Accepted Answer

These options are not offered at this time.

Question 14

Do you offer fondant cakes?

Accepted Answer

I focus on buttercream cake styles. Fondant cakes are not offered.

Question 15

Are the flowers on your cakes real or fake?

Accepted Answer

The flowers used on my cakes are real. They're purchased from a local florist. The prices on the real flowers will depend on what the florist charges for your specific floral arrangement. Flowers will be an additional charge.

Question 16

How do I cut my cake?

Accepted Answer

You can serve the cake however you wish. The serving sizes listed for the cakes are guides only. I recommend cutting the cake into long sections first and then diving them into rectangular portions. This will maximize servings. You can find a visual guide on my Instagram story highlights under "Order Info".

Question 17

Do you offer cake tastings?

Accepted Answer

I do not offer cake tastings because I do not have a store front where everything is already made and available. All of my cakes are made to order and fresh. This is the reason I cannot offer tastings. I do however offer rounds of cake tasting boxes every now and then. These can be found promoted on my Instagram and Facebook pages.

FAQ

Frequently asked questions